Frequently Asked Questions

• Guaranteed Next Day - Orders placed before 1pm Mon-Fri will be sent the same day via Royal Mail's guaranteed next day delivery service.

Any orders after 1pm will be sent the next day. Saturday and Sunday orders will be sent on Monday, unless it's a bank holiday.

• Express - If you order before 8pm, your order will be sent the next morning via Evri's Next Day service or Royal Mail's Tracked 24 service which usually takes 1 day. Orders after 8pm will be made the next working day and shipped the next.

Orders after 8pm on Friday, on Saturday and before 8pm on Sunday will be shipped Monday morning, unless it's a bank holiday.

• Standard - Your order will process for 0-5 business days before being shipped via Evri's standard service or Royal Mail's Tracked 48 service which usually takes 2-3 days.

** Order by 15th December with Standard and by the 17th December with Express for guaranteed Christmas delivery**

All international orders will process for 0-5 business days before being shipped via Royal Mail's International Tracked service.

•Europe delivery aim: 3-10 days after processing.

• Worldwide delivery aim: 5-14 days after processing.

**Please note that these times are an estimate and could take longer**

We will add tracking to your order once it has shipped and you will be sent an email letting you know.

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

We process orders Monday-Saturday. We do not process orders on Sundays or bank holidays.

To view our refund policy, click here.